Terms of Service
Last updated: January 1, 2025
These Terms of Service ("Terms") govern your use of FirstText's services. By using our services, you agree to these Terms.
1. Services
FirstText provides automated SMS follow-up services for trade contractors. Our platform sends text messages to leads who have submitted contact forms, qualifies those leads through conversation, and notifies contractors of interested prospects.
2. Eligibility
Our services are available to businesses operating lawfully in the United States. By using our services, you represent that your business is legally authorized to operate and that you will use our services in compliance with all applicable laws.
3. SMS messaging compliance
By using FirstText, you agree to the following:
- You will only use our services to contact individuals who have opted in by submitting a contact form on your website
- You will maintain accurate records of consent from all contacts
- You will honor all opt-out requests immediately
- You will not use our services to send spam, unsolicited messages, or messages that violate the Telephone Consumer Protection Act (TCPA) or any other applicable law
- You are solely responsible for ensuring your use of our services complies with all applicable SMS and telecommunications laws
4. Prohibited uses
You may not use FirstText to:
- Send messages to individuals who have not opted in
- Send deceptive, misleading, or fraudulent messages
- Harass, threaten, or abuse message recipients
- Violate any applicable law or regulation
- Infringe on any third party's intellectual property rights
5. Payment and billing
Subscription fees are billed monthly in advance. A one-time setup fee is charged at the time of onboarding. All fees are non-refundable except as described in our 30-day money-back guarantee for new subscribers.
We reserve the right to change our pricing with 30 days written notice. Continued use of the service after a price change constitutes acceptance of the new pricing.
6. 30-day money-back guarantee
New subscribers may request a full refund within 30 days of their first payment if they are not satisfied with the service. To request a refund, contact us at support@firsttext.co.
7. Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused portions of a billing period.
8. Service availability
We strive to maintain high availability but do not guarantee uninterrupted service. We are not liable for any damages resulting from service outages or interruptions.
9. Limitation of liability
To the maximum extent permitted by law, FirstText shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability to you shall not exceed the amount you paid us in the 3 months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless FirstText and its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or your violation of these Terms.
11. Intellectual property
FirstText and its associated logos, software, and content are owned by FirstText. You may not copy, modify, or distribute our intellectual property without written permission.
12. Changes to these Terms
We may update these Terms from time to time. We will notify you of material changes by email. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
13. Governing law
These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles.
14. Contact
Questions about these Terms? Contact us at:
Email: support@firsttext.co
Website: firsttext.co