Privacy Policy

Last updated: January 1, 2025

FirstText ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our services.

Information we collect

We collect information you provide directly to us, including:

• Name, phone number, and email address submitted through contact forms
• The content of text message conversations with our automated follow-up system
• Business information provided by our contractor clients during onboarding
• Payment information processed through our payment provider (Stripe)

How we use your information

We use the information we collect to:

• Send automated follow-up text messages on behalf of our contractor clients
• Connect homeowners and business owners with local contractors
• Improve and operate our services
• Communicate with our contractor clients about their accounts
• Comply with legal obligations

Text messaging and SMS

By submitting a contact form on a website powered by FirstText, you consent to receive automated text messages from the contractor whose form you submitted. These messages are sent to follow up on your inquiry, gather project details, and schedule estimates.

Message frequency varies based on your responses. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further messages will be sent.

For help, reply HELP to any message or contact us at support@firsttext.co.

How we share your information

We share your information only in the following circumstances:

• With the contractor whose contact form you submitted, so they can follow up on your inquiry
• With service providers who help us operate our platform (Twilio for SMS, Anthropic for AI processing, Stripe for payments)
• When required by law or to protect our legal rights
• With your consent

We do not sell your personal information to third parties.

Data retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Contractor clients may request deletion of customer data at any time by contacting us.

Your rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at support@firsttext.co.

Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify contractor clients of material changes by email.

Contact us

If you have questions about this Privacy Policy, contact us at:
Email: support@firsttext.co
Website: firsttext.co